Terms & Conditions

Refund Policy

Refund policy will be voided if,

• A discounted package has been chosen.
• The primary design concept has been approved.
• You have demanded revisions.
• Urgent design projects are non-refundable.
• The cancellation has been made due to reasons non-related to the company.
• The client is unresponsive or out of contact for more than 2 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• No refund can be claimed/processed once after the final files have been delivered to you following your request.
• Refund and revision explicitly does not apply on items offered free.
• Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
• In case of logo, refunds will not be entertained once client has shared positive feedback on revisions and design is sent for final files.
• Refund will not be applicable on the work outsourced by third party.

Note: We have all rights to hold or reject any project or cancel the contract whenever it deems necessary. After the refund/Dispute, you will not have any rights to use the designs for any purpose,

How to Claim Your Refund: Please call us at (559) 383-2726 or email us at info@iwebzen.com

Privacy Policy

- About the Policy

The privacy of our clients is our top priority and we respect it as our own. Even though we collect information from our clients, it is only to make an improvement in our customer services. Our company does recognize that the maintenance and use of our clients’ information is our responsibility. We DO NOT rent or sell the information that our client provides to us online

This policy describes how the personal information of our client collected by us is used, why we collect it, and how we use it. It is within our policy that we describe the choices you can make about how we can collect and use your information.

- Personal Information Collected

The information collected by our company includes the client’s name, e-mail/ snail mail, phone number and credit card number. These are pieces of information that the client provides the company while ordering or while saving the information with our company. We may also use the email addresses or snail mail addresses which we receive through our mailing system for comments, queries etc.

Our company also maintains records of the items, which have interested our clients in the past, as well as the client’s purchases online.

- Use of Collected Data

The information collected is used in many diversified methods. Our company uses the information saved by our clients to process their order. We will also send them e-mails to confirm the order and our customer services may also contact them via phone, snail-mail or e-mail if our company has other queries regarding the order placed.

- As a client, one might also receive updates regarding our site and services. In addition, we may also use the information about your interests and purchases to help our company improve our site design and the client’s purchasing experience.

- 3rd Party Sharing

Personal information will not be released to third parties other than our own domains. There are no other circumstances under which we will provide or sell personal information to third parties.

- Pseudonym Policy

We hold a policy of using the pseudonym to ensure the following:

The privacy protection part is deemed critical to avoid an undue disclosure of the personal information pertaining to our staff members that may be obtained without their prior consent. The access to and likely acquisition of personal information may result in its misuse affecting our business operations.

The usage of the pseudonym is also desirably necessary to avoid the undue challenge faced by our customers to pronounce the generally difficult names of our customer support staff; moreover, pseudonyms are supposed to be remembered easily.

- Consumer Data safety Measures

We respect your right of privacy. We therefore do not share your name and contact details with any third party. Besides, we keep information provided by you as confidential. The information you provide are used only to understand your requirements and to improve our services to suit your needs rather effectively. We ensure to follow the standards set by PCI and consumer data protection. It is hereby declared that our company does not authorize its representatives to collect any confidential information from our customers i.e. credit card information etc. Accordingly we advise our customers not to share any confidential and sensitive nature information with our employees. If you do so; you shall be doing at your own risk and our company shall not be liable for any misuse.

- Development Center clause

We have a network of development centers globally; which we may engage for delivering the services for the orders received from our customers.

- Security of Personal Information

The information of our clients is secure, as it is protected during transmission by the use of the Secure Sockets Layer (SSL) Software, which encrypts the information the client puts in.

- Access of Registered Accounts

The client can access their registered accounts by signing in on our homepage. Once signed in, the client has access to their previous lists and information that they have already submitted to the site.

- Changing & Deleting/Unsubscribing Accounts

The client has to send an email to request the cancellation of subscriptions. This shall prevent the user from receiving e-mail communications relating to any online order they might have placed at the site.

- Cookies and Their Use

Cookies are alphanumeric identifiers that are transferred to the clients’ computer’s hard drive through their Web browser. This enables our systems to recognize the clients’ browser and storage of items in your Shopping Cart during visits.

The Help portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to disable cookies altogether. However, cookies allow you to take full advantage of the top features at our site, and our company’s personal recommendation is that the client leaves them to be accepted..

The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.

In order to ensure the privacy of our valued customer we never store any sort of information related to our clients neither we do take any cards information from client.